Refund & Cancellation Policy

At GraduateNex, customer satisfaction is our priority. Due to the digital nature of our products, refund eligibility varies by product type. This policy applies to all purchases made through graduatenex.online.

Digital products including source code packages, documentation templates, IEEE papers, SRS documents, and PPT templates are non-refundable once delivered, due to the irrecoverable nature of digital goods.

Refunds may be considered if:

• The delivered product is substantially different from the description on the Platform.
• Critical files are missing or corrupt, and we are unable to provide a replacement within 48 hours.
• Duplicate payment was charged for the same order.

Custom projects are built to your specific requirements and involve dedicated development time. The following refund rules apply:

AI-generated outputs (resumes, abstracts, documentation, PPTs) are delivered instantly and are non-refundable once generated, as the service has been fully rendered.

If the AI tool produces an error or fails to generate output entirely (e.g., server error, timeout), you will be eligible for a full refund or a free re-generation of the output.

If your account is debited but the order is not processed due to a technical failure (network error, gateway timeout, system crash), the following applies:

• Automatic Refund: Razorpay will automatically initiate a refund within 5–7 business days.
• Manual Escalation: If the refund is not reflected within 10 business days, contact us with your Razorpay Payment ID for immediate resolution.
• Duplicate Charges: If you were charged multiple times for the same order, all duplicate charges will be refunded in full.

Refunds will not be issued in the following circumstances:

• Digital product has been successfully delivered and downloaded.
• AI tool service has been rendered (output generated).
• Change of mind after purchase or order completion.
• User fails to provide accurate requirements for custom projects.
• Refund request submitted more than 7 days after delivery.
• Product was used for its intended purpose before requesting a refund.

• Instant Download Products: Cannot be cancelled as delivery is immediate and automatic.
• Custom Project Orders: Cancellations must be requested within 24 hours of payment, provided development work has not already commenced.
• Subscription Services: If applicable, subscriptions may be cancelled at any time. No refunds for the current billing period.

To request a refund, please email us at support@graduatenex.online with the following details:

We will acknowledge your request within 24 hours and provide a resolution within 5–7 business days.

Once a refund is approved, processing times depend on your payment method:

Timelines are estimates and may vary depending on your bank or payment provider.

If you are unsatisfied with our resolution, you may escalate the matter by contacting us at projectgenie16@gmail.com with the subject line "Refund Dispute – [Your Order ID]".

All disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.